General terms and conditions

1. Contact details of La Fé Collection

La Fé Collection

Chamber of Commerce number: 90834305
VAT number: NL865468904B01

2. General information

2.1 These terms and conditions apply to all products offered by La Fé Collection. By placing an order, the customer agrees to these terms and conditions.

2.2 We reserve the right to amend these terms and conditions at any time. The customer is responsible for regularly consulting these terms and conditions.

3. Agreement

3.1 An agreement exists when a private customer has placed an order via our website.

3.2 An agreement exists when a business customer has returned a signed quotation or placed an order via our website.

4. Product information

4.1 The products we offer are handmade, which means that each product is unique. Images on the website may therefore differ from the delivered product.

4.2 We update the site regularly, but all products are sold on a first-come, first-served basis.

5. Prices and Payment

5.1 All prices on the website include 21% VAT and exclude shipping costs. Product prices are subject to change without prior notice. The new prices do not apply to orders already paid.

5.2 Shipping costs will be stated separately during the ordering process, if applicable.

5.3 Payments should be made via the payment methods as specified on the website.

5.4 After placing the order, the customer will receive a confirmation e-mail from us summarising the order and the total cost.

5.5 We reserve the right to refuse or limit orders on a per person basis.

6. Delivery and shipment

6.1 The destination is the address indicated by the customer in the ordering process. The destination can be changed via mail notification until the order is dispatched. Once the order has been dispatched, the customer will be notified of this. Orders are always sent with Track & Trace.

6.2 We aim to dispatch orders within two/three weeks of receiving payment. This deadline is an indication and no rights can be derived from it.

6.3 We are not responsible for lost orders due to incorrect information provided by the customer.

6.4 We are not responsible for damage, loss or delays during delivery by the delivery service. We will make every effort to find an appropriate solution in such cases.

7. Right of withdrawal

7.1 The customer has the right to cancel the order within 14 days of receipt without giving any reason.

7.2 Returns are possible provided the product is returned unused, undamaged, and in its original packaging.

7.3 To exercise the right of withdrawal, the customer must send us via info@lafecollection.nl the completed withdrawal form which can be found on our website www.lafecollection.nl to send. Orders can be returned only after prior notification via e-mail.

7.4 If the aforementioned conditions are met, the customer will be refunded the full order amount excluding shipping costs.

7.5 The amount due will be transferred to the account number with which the customer paid within 5 days of receipt.

8. Warranty and liability

8.1 We guarantee that the products meet the specifications as stated on the website.

8.2 Should a product be defective upon receipt, we request that the customer notify us as soon as possible, but no later than 7 days after receipt, at info@lafecollection.nl

8.3 Complaints can be made by contacting us at info@lafecollection.nl. We aim to respond to the complaint within 2 working days.

8.4 We are not liable for any damage arising from any use of the products.

8.5 Our total liability due to an attributable breach of contract shall be limited to compensation for direct damage up to the amount of the purchase. The liability shall never exceed the amount covered by our liability insurance.

9. Privacy and data protection

9.1 We respect the privacy of our customers and only process the data necessary to process orders.

9.2 For more information, please see our Privacy Statement.

10. Sales in the Showroom

Our products are also available for direct purchase in our showroom. The following additional conditions apply to purchases in the showroom.

a. Payment

Payment for showroom purchases should be made directly via the payment methods indicated in the showroom.

b. Warranty and Returns

For products bought in the showroom, the same warranty applies as for online purchases, unless otherwise indicated. Returns for showroom purchases are only possible if the product is returned to the showroom within 14 days unused, undamaged and in its original packaging, and upon presentation of the purchase receipt. Refunds for showroom purchases are processed directly in the showroom.

c. Product inspection

As the customer has the opportunity to physically inspect the product in the showroom, the customer is expected to carefully inspect the product before purchase. After purchase, we are not responsible for visible defects that were not identified during inspection in the showroom.

11. Force majeure

In case of force majeure (such as strikes, fire, government measures), we reserve the right to suspend or cancel the contract without any obligation to pay damages.

12. Applicable law and disputes

12.1 These terms and conditions are governed by Dutch law.

12.2 Disputes will be submitted to the competent court of the District Court of Limburg, location Roermond.